Returns & Exchanges

At Casa, we take pride in the quality of our artisanal food products; if you are not completely satisfied with your order, we offer a 14-day return window for non-perishable items. Please note that for safety reasons, perishable goods cannot be returned unless they arrive damaged or defective.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Prepare the Package

  Ensure the items are unopened, in their original packaging, and securely packed to prevent any damage during transit.

• 3.
  Ship to Casa

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.