Frequently Asked Questions

Everything you need to know about our gourmet selections and delivery.

How do you ensure the freshness of perishable items during shipping?

All perishable goods from Casa are packed in temperature-controlled insulated liners with non-toxic gel ice packs to ensure they arrive at your doorstep in peak condition.

What is your policy on returns for food products?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.

Where does Casa source its ingredients?

We partner exclusively with local organic farms and artisanal producers who meet our strict standards for quality, sustainability, and ethical farming practices.

How long will it take for my order to arrive?

Standard shipping typically takes 2-3 business days. We offer expedited next-day delivery for orders placed before 12:00 PM EST to minimize transit time for fresh items.

Do you offer options for specific dietary requirements?

Yes, our catalog includes a wide range of gluten-free, vegan, and nut-free options. You can use our website filters to browse products that meet your specific dietary needs.

Can I track my delivery in real-time?

Once your order is dispatched, you will receive a confirmation email with a tracking link to monitor your package's journey from our kitchen to your home.